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Service excellence in electronic channels
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  • 2010An assessment of customers’ e-service quality perception, satisfaction and intention487 cited
  • 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis427 cited
  • 2011A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry393 cited
  • 2008Understanding digital content marketing361 cited
  • 2019Integration of UTAUT model in internet banking adoption context339 cited
  • 2004Customers' perceptions of online retailing service quality and their satisfaction338 cited
  • 2006The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction292 cited
  • 2003Applying SERVQUAL to Web sites: an exploratory study276 cited
  • 2010An empirical study on the effect of e‐service quality on online customer satisfaction and loyalty190 cited
  • 2019The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability187 cited
  • 2003Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University178 cited
  • 2005Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach175 cited
  • 2012E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services

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166 cited
  • 2015A proposed scale for measuring e-service quality163 cited
  • 2021M-commerce: The nexus between mobile shopping service quality and loyalty157 cited
  • 2019Integration of unified theory of acceptance and use of technology in internet banking adoption setting: Evidence from Pakistan155 cited