The Impact of Cross-Channel Integration on Retailers’ Sales GrowthLanlan Cao, Li Li2015-01-21articleJournal of Retailing570 citationsclosedNo readable copy stored yet — this record is metadata only.Consumer Retail Behavior StudiesSupply Chain and Inventory ManagementDigital Innovation in IndustriesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 570 citations exist upstream.References1991Firm Resources and Sustained Competitive Advantage1998Basics of qualitative research : techniques and procedures for developing grounded theory2004Firm resources and sustained competitive advantage1997Dynamic capabilities and strategic management1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity1987Dimensions of Consumer Expertise2009Customer Experience Creation: Determinants, Dynamics and Management Strategies2006Challenges and Opportunities in Multichannel Customer ManagementCited by2016Understanding Customer Experience Throughout the Customer Journey2017Toward a three-dimensional framework for omni-channel2018Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment2020Omni-channel management in the new retailing era: A systematic review and future research agenda2017What factors determine e-satisfaction and consumer spending in e-commerce retailing?2019Combining channels to make smart purchases: The role of webrooming and showrooming2017Understanding omni-channel shopping value: A mixed-method study