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Developing our understanding of patronizing frontline employees
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References

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  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
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  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
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  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
  • 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
  • 1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.

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  • 2001Affective commitment to the organization: The contribution of perceived organizational support.2,485 cited
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    • 2015The influence of internal market orientation on external outcomes32 cited