SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Tourists' adoption of self-service technologies at resort hotels · Study

ArticleShelves

ArticleTourists' adoption of self-service technologies at resort hotels

Haemoon Oh2011

Article2011

Tourists' adoption of self-service technologies at resort hotels

Haemoon Oh · Miyoung Jeong · Şeyhmus Baloğlu

197 citations·0/0 files stored·Journal of Business Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty AI in Service Interactions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 197 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2000Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.1988On the Evaluation of Structural Equation Models 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1957A Theory of Cognitive Dissonance 2017A Theory of Cognitive Dissonance

Cited by

2020The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020)2022Virtual reality technology in construction safety training: Extended technology acceptance model 2016An integrated model of self-service technology (SST) usage in a retail context 2018Analyzing key influences of tourists’ acceptance of online reviews in travel decisions

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2017Investigating consumers’ adoption of SSTs – a case study representing India’s hospitality industryarticle · 15 shared references 2022Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluationarticle · 13 shared references 2016An integrated model of self-service technology (SST) usage in a retail contextarticle · 12 shared references 2021Determinants of continuance intention to use mobile self-scanning applications in retailarticle · 12 shared references 2015Why Should I Do It Myself? Hedonic and Utilitarian Motivations of Customers' Intention to Use Self-service Technologiesother · 12 shared references 2007Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Settingarticle · 11 shared references

Details

Year2011

Typearticle

Published2011-10-17

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations197

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/j.jbusres.2011.09.005

openalex_workW2017457019

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2014

Why the little things matter: Exploring situational influences on customers' self-service technology decisions

2014Self-service delight: Exploring the hedonic aspects of self-service

2016Modeling guests’ intentions to use mobile apps in hotels

2015If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology