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Haemoon Oh

38 works· latest 2025· 4 institutionscluster: provisionalORCID 0000-0002-4930-9725

h-index31

i1037

Citations8,483

Works here38

Most cited in this library

Measuring Experience Economy Concepts: Tourism Applications2007 · 1,838 citations
Service quality, customer satisfaction, and customer value: A holistic perspective1999 · 1,086 citations
Revisiting importance–performance analysis2001 · 772 citations
Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach2018 · 454 citations
The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions2000 · 425 citations

Works

38 shown

Career mobility to social mobility: The case of lodging employment and beyond

Tourism Management·2025·4 authors

3citations

All That Glitters is Not Green: Impact of Biophilic Designs on Customer Experiential Values

Journal of Hospitality & Tourism Research·2022·4 authors

24citations

Global or local brand? Hotel selection in global travel context

Journal of Product & Brand Management·2020·3 authors

22citations

What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention

Journal of Travel Research·2020·3 authors

137citations

Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry:

·2018·2 authors·review

172citations

Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach

Tourism Management·2018·3 authors

454citations

Business-to-business social exchange relationship beyond trust and commitment

International Journal of Hospitality Management·2017·2 authors

94citations

Country-of-operation and brand images: evidence from the Chinese hotel industry

International Journal of Contemporary Hospitality Management·2017·3 authors

35citations

Customer satisfaction, service quality, and customer value: years 2000-2015

International Journal of Contemporary Hospitality Management·2017·2 authors

282citations

Motivations and Goals of Slow Tourism

Journal of Travel Research·2014·3 authors

243citations

Effective Communication Strategies for Hotel Guests’ Green Behavior

Cornell Hospitality Quarterly·2013·2 authors

91citations

Assessing equivalence of hotel brand equity measures in cross-cultural contexts

International Journal of Hospitality Management·2013·2 authors

55citations

Attitudinal and Situational Determinants of Self-Service Technology Use

Journal of Hospitality & Tourism Research·2013·4 authors

55citations

Tourists' adoption of self-service technologies at resort hotels

Journal of Business Research·2011·3 authors

197citations

Reexamination of Herzberg's Two-Factor Theory of Motivation in the Korean Army Foodservice Operations

Journal of Foodservice Business Research·2011·2 authors

38citations

A Customer-Based Brand Equity Model for Upscale Hotels

Journal of Travel Research·2011·3 authors

176citations

Asymmetric relationship between attribute performance and customer satisfaction: A new perspective

International Journal of Hospitality Management·2009·2 authors

110citations

Psychological Ownership Theory: An Exploratory Application in the Restaurant Industry

Journal of Hospitality & Tourism Research·2008·2 authors

211citations

Measuring Experience Economy Concepts: Tourism Applications

Journal of Travel Research·2007·3 authors

1,838citations

Past Experience and Self-Image in Fine Dining Intentions

Journal of Foodservice Business Research·2006·2 authors·Open access

63citations

Consumers’ evaluation of brand portfolios

International Journal of Hospitality Management·2005·2 authors

48citations

Hospitality and tourism marketing: recent developments in research and future directions

International Journal of Hospitality Management·2004·3 authors

131citations

An extended process of value judgment

International Journal of Hospitality Management·2004·2 authors

45citations

How do hotel firms obtain a competitive advantage?

International Journal of Contemporary Hospitality Management·2004·2 authors

121citations

Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Journal of Hospitality & Tourism Research·2003·1 author

31citations

Conceptualizing Web site quality and its consequences in the lodging industry

International Journal of Hospitality Management·2003·3 authors

337citations

Transaction Evaluations and Relationship Intentions

Journal of Hospitality & Tourism Research·2002·1 author

64citations

Revisiting importance–performance analysis

Tourism Management·2001·1 author

772citations

An Extended Application of Importance-Performance Analysis

Journal of Hospitality & Leisure Marketing·2001·2 authors

31citations

Volitional degrees of gambling behaviors

Annals of Tourism Research·2001·2 authors

157citations

Diners' Perceptions of Quality, Value, and Satisfaction

Cornell Hotel and Restaurant Administration Quarterly·2000·1 author

359citations

The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions

Journal of Hospitality & Tourism Research·2000·1 author

425citations

Service quality, customer satisfaction, and customer value: A holistic perspective

International Journal of Hospitality Management·1999·1 author

1,086citations

Quality function deployment

International Journal of Hospitality Management·1998·2 authors

146citations