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Quality function deployment · Study

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ArticleQuality function deployment

Miyoung Jeong1998

Article1998

Quality function deployment

Miyoung Jeong · Haemoon Oh

146 citations·0/0 files stored·International Journal of Hospitality Management

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Management Systems and Quality Improvement

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988The House of Quality 1988Communication and Control Processes in the Delivery of Service Quality 1993The Voice of the Customer 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria 1984Designing services that deliver

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2007Revised importance–performance analysis: three-factor theory and benchmarking 2003A methodology for selection problems with multiple, conflicting objectives and both qualitative and quantitative criteria 2020Commonly Used External TAM Variables in e-Learning, Agriculture and Virtual Reality Applications 2006Back-propagation neural network based importance–performance analysis for determining critical service attributes 2014Understanding service experience and its impact on brand image in hospitality sector

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Details

Year1998

Typearticle

Published1998-12-01

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations146

Files0 public / 0

ShelfQuality Function Deployment in Product Design

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doi10.1016/s0278-4319(98)00024-3

openalex_workW92833329

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2016Measuring Service Innovation Performance through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS Approach

2018Integrating QFD for product-service systems with the Kano model and fuzzy AHP

2010Quality function deployment and its extensions