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Business-to-business social exchange relationship beyond trust and commitment · Study

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ArticleBusiness-to-business social exchange relationship beyond trust and commitment

Miyoung Jeong2017

Article2017

Business-to-business social exchange relationship beyond trust and commitment

Miyoung Jeong · Haemoon Oh

94 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Conferences and Exhibitions Management Social Power and Status Dynamics

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1994The Commitment-Trust Theory of Relationship Marketing 2015A primer on partial least squares structural equation modeling (PLS-SEM)2017Exchange and Power in Social Life 1965Exchange and Power in Social Life.2014A primer on partial least squares structural equation modeling (PLS-SEM)2009\nThe use of partial least squares path modeling in international marketing

Cited by

2022Authentic Leadership, Trust, and Social Exchange Relationships under the Influence of Leader Behavior 2019Relational bonding strategies, customer satisfaction, and loyalty in the container shipping market 2021Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation 2018New Guidelines for the Use of PLS Path Modeling in Hospitality, Travel, and Tourism Research 2019A Systematic Mapping Study on Customer Loyalty and Brand Management

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Year2017

Typearticle

Published2017-06-26

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations94

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2017.06.004

openalex_workW2632369033

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