Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields25,805 cited
1993Organizational culture and leadership16,462 cited
1990Gender and leadership style: A meta-analysis.2,771 cited
1989The Second Shift2,662 cited
1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams2,250 cited
1990Complex Organizations: A Critical Essay2,218 cited
1996Two Types of Bureaucracy: Enabling and Coercive2,190 cited
1996Rethinking Standpoint Epistemology: What Is ‘Strong Objectivity’?1,955 cited
1988Cultural Feminism versus Post-Structuralism: The Identity Crisis in Feminist Theory1,488 cited
1993STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS*1,321 cited
1968Professionalization and Bureaucratization1,252 cited
1994Cultures in Organizations: Three Perspectives1,241 cited
1986The feminist case against bureaucracy1,175 cited
1982Occupational Communities: Culture and Control in Organizations1,174 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1977

The Relationship Between Organizational Structure and Organizational Control

1,125 cited

Cited by

2011Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses.346 cited
2004Decoupling task and relationship conflict: the role of intragroup emotional processing345 cited
2000Becoming a Character for Commerce312 cited
2004Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study293 cited
2007Crossing the line(s): A dual threshold model of anger in organizations271 cited
2012Avoiding the Trap of Constant Connectivity: When Congruent Frames Allow for Heterogeneous Practices246 cited
2002Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development205 cited
2011The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel199 cited
2015Group Emotions: Cutting the Gordian Knots Concerning Terms, Levels of Analysis, and Processes175 cited
2008Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions171 cited
2005The Socialization of Emotion: Learning Emotion Management at the Fire Station170 cited
2010Strategic use of emotional intelligence in organizational settings: Exploring the dark side168 cited
2015Is Love All You Need? The Effects of Emotional Culture, Suppression, and Work–Family Conflict on Firefighter Risk-Taking and Health159 cited
2007Emotional intelligence, its measurement and implications for the workplace147 cited
2006Seeing Organizations Differently: Three Lenses on Compassion139 cited
2012Emotion Helping by Managers: An Emergent Understanding of Discrepant Role Expectations and Outcomes132 cited