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ArticleAn integrated approach to process and service management

Forbes Gibb2005

Article2005

An integrated approach to process and service management

Forbes Gibb · Steven Buchanan · Sameer Shah

57 citations·0/0 files stored·International Journal of Information Management

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Information Technology Governance and Strategy Business Process Modeling and Analysis Information Systems Education and Curriculum Development

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References

1993Reengineering the corporation: A manifesto for business revolution 1985How information gives you competitive advantage 1997Business process management: a boundaryless approach to modern competitiveness 1996Business Processes: Modelling and Analysis for Re-Engineering and Improvement.1979Information Age 2010Benchmarking for Best Practice 2001The Definitive Handbook of Business Continuity Management 1998The information audit: An integrated strategic approach

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2014Taxonomic proposal for integration levels of management systems based on empirical evidence and derived corporate benefits 2012An emergency response decision support system framework for application in e-government 2007The information audit: Role and scope 2021Approaches to measuring dynamic capabilities: Theoretical insights and the research agenda 2017Understanding the nature of processes: an information-processing perspective 2018

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Year2005

Typearticle

Published2005-12-29

VenueInternational Journal of Information Management

ISSN-L0268-4012

Languageen

Citations57

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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doi10.1016/j.ijinfomgt.2005.10.007

openalex_workW2017538518

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Development and validation of an instrument to measure and manage organizational process variety

2015Process performance measurement system – towards a customer-oriented solution

2023Implementation and impacts of IT Service Management in the IT function