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An integrated approach to process and service management
11 references·9 citing·34 second hop
An integrated approach to process and service management (2005)An integrated approach to process and ser…Benchmarking for Best Practice (2010)Benchmarking for Best PracticeIT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review (2003)IT Doesn't Matter-Business Pr…X-Engineering the Corporation: Reinventing Your Business in the Digital Age (2002)X-Engineering the Corporation…Managing Information Systems: An Organisational Perspective (2002)Managing Information Systems:…The Definitive Handbook of Business Continuity Management (2001)The Definitive Handbook of Bu…The information audit: An integrated strategic approach (1998)The information audit: An int…Business process management: a boundaryless approach to modern competitiveness (1997)Business process management: …Business Processes: Modelling and Analysis for Re-Engineering and Improvement. 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this work references cited by second hop

References

  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 1997Business process management: a boundaryless approach to modern competitiveness536 cited
  • 1996Business Processes: Modelling and Analysis for Re-Engineering and Improvement.432 cited
  • 1979Information Age278 cited
  • 2010Benchmarking for Best Practice162 cited
  • 2001The Definitive Handbook of Business Continuity Management124 cited
  • 1998The information audit: An integrated strategic approach119 cited
  • 2003IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review101 cited
  • 2002Managing Information Systems: An Organisational Perspective87 cited
  • 2002X-Engineering the Corporation: Reinventing Your Business in the Digital Age83 cited

Cited by

  • 2014Taxonomic proposal for integration levels of management systems based on empirical evidence and derived corporate benefits88 cited
  • 2012An emergency response decision support system framework for application in e-government75 cited
  • 2007The information audit: Role and scope57 cited
  • 2021

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Approaches to measuring dynamic capabilities: Theoretical insights and the research agenda
56 cited
  • 2017Understanding the nature of processes: an information-processing perspective34 cited
  • 2018Development and validation of an instrument to measure and manage organizational process variety28 cited
  • 2015Process performance measurement system – towards a customer-oriented solution28 cited
  • 2023Implementation and impacts of IT Service Management in the IT function27 cited
  • 2012Mapa de procesos de un sistema de gestión de accesibilidad en un servicio web de la administración pública: el Ayuntamiento de Zaragoza6 cited