Stakeholder reactions to company crisis communication and causesLynette M. McDonald, Beverley Sparks, A. Ian Glendon2010-05-18articlePublic Relations Review196 citationsbronzeNo readable copy stored yet — this record is metadata only.Public Relations and Crisis CommunicationCorporate Social Responsibility ReportingCorporate Identity and ReputationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 196 citations exist upstream.References1996The Behavioral Consequences of Service Quality1986An Attributional Theory of Motivation and Emotion1987Emotion knowledge: Further exploration of a prototype approach.2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory1997Measuring Emotions in the Consumption Experience2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1984Consumer Reactions to Product Failure: An Attributional Approach2002Helping Crisis Managers Protect Reputational AssetsCited by2019The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda2015The Importance of Source and Credibility Perception in Times of Crisis: Crisis Communication in a Socially Mediated Era2013Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication2019The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation2014Scale development for measuring publics’ emotions in organizational crises2019Refuting fake news on social media: nonprofits, crisis response strategies and issue involvement2017Denial outperforms apology in repairing organizational trust despite strong evidence of guilt2015Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions