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Beverley Sparks · Study
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Author
Beverley Sparks
30 works
· latest 2021
· 1 institutions
cluster: provisional
Works
30 shown
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?
Cornell Hospitality Quarterly
·
2021
·
3 authors
·
Open access
51
citations
Travel app users’ continued use intentions: it’s a matter of value and trust
Journal of Travel & Tourism Marketing
·
2018
·
2 authors
147
citations
Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation
Journal of Travel Research
·
2016
·
2 authors
·
Open access
263
citations
Enhancing customer relationships with retail service brands
Journal of service management
·
2016
·
3 authors
159
citations
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
Tourism Management
·
2015
·
3 authors
493
citations
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
Journal of Travel Research
·
2014
·
3 authors
625
citations
Predicting Wine Tourism Intention: Destination Image and Self-congruity
Journal of Travel & Tourism Marketing
·
2014
·
2 authors
107
citations
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior
Tourism Management
·
2013
·
3 authors
·
Open access
528
citations
The influence of customer brand identification on hotel brand evaluation and loyalty development
International Journal of Hospitality Management
·
2013
·
3 authors
·
Open access
328
citations
Service Quality Management in Hospitality, Tourism, and Leisure
Routledge eBooks
·
2013
·
3 authors
·
book
189
citations
Customer Engagement With Tourism Brands
Journal of Hospitality & Tourism Research
·
2012
·
3 authors
617
citations
The impact of online reviews on hotel booking intentions and perception of trust
Tourism Management
·
2011
·
2 authors
·
Open access
1,628
citations
Stakeholder reactions to company crisis communication and causes
Public Relations Review
·
2010
·
3 authors
·
Open access
196
citations
Predictors of customer service training in hospitality firms
International Journal of Hospitality Management
·
2008
·
3 authors
31
citations
Chinese Outbound tourists: Understanding their attitudes, constraints and use of information sources
Tourism Management
·
2008
·
2 authors
468
citations
The service encounter
Elsevier eBooks
·
2008
·
2 authors
·
chapter
210
citations
Providing an Explanation for Service Failure: Context, Content, and Customer Responses
Journal of Hospitality & Tourism Research
·
2007
·
2 authors
·
Open access
131
citations
Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions
Tourism Management
·
2007
·
1 author
536
citations
Wine Tourism Consumer Questionnaire
PsycTESTS Dataset
·
2007
·
1 author
·
dataset
2
citations
Developing Wine and Food Regions - Product, People and Perseverance
Griffith Research Online
·
2004
·
2 authors
·
other
2
citations
The Role of Gender in Reactions to Service Failure and Recovery
Journal of Service Research
·
2003
·
3 authors
195
citations
Application of Fairness Theory to Service Failures and Service Recovery
Journal of Service Research
·
2003
·
2 authors
649
citations
Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information
Journal of Experimental Social Psychology
·
2002
·
2 authors
104
citations
Effect of social influence on repurchase intentions
Journal of Services Marketing
·
2002
·
3 authors
104
citations
Purchase Situation Modelling in Wine Selection: An Evaluation of Factors in an Australian Context
International Journal of Wine Marketing
·
2002
·
3 authors
24
citations
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
·
2001
·
2 authors
414
citations
Evaluative and relational influences on service loyalty
International Journal of Service Industry Management
·
2001
·
3 authors
346
citations
Investing in Interactional Justice: A Study of the Fair Process Effect within a Hospitality Failure Context
Journal of Hospitality & Tourism Research
·
2000
·
2 authors
97
citations
Perceptions of Key Success Factors and Key Success Inhibitors in Australian Restaurant and Catering Business Operations
Griffith Research Online
·
2000
·
2 authors
10
citations
Communication and the service encounter: the value of convergence
International Journal of Hospitality Management
·
1992
·
2 authors
55
citations