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Service delivery innovations and governance: the Malaysian experience
16 references·4 citing·47 second hop
Service delivery innovations and governance: the Malaysian experience (2008)Service delivery innovations and governan…Public management reform in Malaysia (2006)Public management reform in M…Managing trust and relationships in PPPs: some Australian experiences (2006)Managing trust and relationsh…E‒government: From vision to implementation (2006)E‒government: From vision to …E-government in China (2005)E-government in ChinaThe Politics of Administrative Reform in East and Southeast Asia: From Gridlock to Continuous Self‐Improvement? (2004)The Politics of Administrativ…E‐Government and the Transformation of Service Delivery and Citizen Attitudes (2004)E‐Government and the Transfor…Does E‐Government Promote Accountability? 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References

  • 2004E‐Government and the Transformation of Service Delivery and Citizen Attitudes1,533 cited
  • 2002Reinventing Local Governments and the E‐Government Initiative1,187 cited
  • 2001Winds of Change:396 cited
  • 2004Does E‐Government Promote Accountability? A Comparative Analysis of Website Openness and Government Accountability387 cited
  • 2006Public management reform in Malaysia168 cited
  • 2000Promoting Good Governance125 cited
  • 2006E‒government: From vision to implementation109 cited
  • 2005E-government in China104 cited
  • 2006Managing trust and relationships in PPPs: some Australian experiences82 cited
  • 2000Promoting good governance : principles, practices and perspectives75 cited
  • 2002E-Governance in India: Its Impacts on Relations Amongcitizens, Politicians and Public Servants66 cited
  • 1995Cultural relativism, ‘good’ governance and sustainable human development65 cited
  • 2004The Politics of Administrative Reform in East and Southeast Asia: From Gridlock to Continuous Self‐Improvement?64 cited
  • 2003Technology and Improved Service Delivery: Learning Points from the Malaysian Experience58 cited
  • 1992Administrative Reforms in Malaysia Toward Enhancing Public Service Performance

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15 cited
  • 2003Modernizing Civil Services14 cited
  • Cited by

    • 2020The Determinants of Public Sector Innovation in Malaysia: A Proposed Framework2 cited
    • 2021RE-APPRAISING LAND DEVELOPMENT APPROVAL PROCEDURE THROUGH SURRENDER AND RE-ALIENATION MECHANISM IN JOHOR2 cited
    • 2021A Review of Public Sector Reform2 cited
    • 2014Public Enterprise Reforms and Financial Performance of Government Commercial Companies of Fiji2 cited