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Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
0 references·4 citing·13 second hop
Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work (2005)Loyalty Myths: Hyped Strategies That Will…Investigating the Effects of Consumer Innovativeness, Service Quality and Service Switching Costs on Service Loyalty in the Mobile Phone Service Context (2016)Investigating the Effects of …The life cycle of a free newspaper business model in newspaper-rich markets (2013)The life cycle of a free news…The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness (2012)The dark side of customer rel…A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales (2006)A longitudinal examination of…The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Advances in Consumer Research (2025)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Satisfaction: a behavioral perspective on the consumer (2010)International Investment and International Trade in the Product Cycle (1966)Entry, Exit, Growth, and Innovation over the Product Life Cycle (1996)Comparing Media Systems (2004)The Neo‐Westphalian Public Sphere of Luxembourg: The Rebordering of a Mediated State Democracy in a Cross‐Border Context (2016)The Icelandic news media in times of crisis and change (2018)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)
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  • 2012The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness27 cited
  • 2016Investigating the Effects of Consumer Innovativeness, Service Quality and Service Switching Costs on Service Loyalty in the Mobile Phone Service Context26 cited
  • 2006A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales26 cited
  • 2013The life cycle of a free newspaper business model in newspaper-rich markets15 cited

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