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Solicitors and Customer Care
6 references·0 citing·23 second hop
Solicitors and Customer Care (1996)Solicitors and Customer CareService quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …Defining and Measuring the Quality of Customer Service (1990)Defining and Measuring the Qu…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service Quality Measurement (1993)Developing an Instrument to Measure Customer Service Quality in Branch Banking (1994)Using SERVQUAL to assess customer satisfaction with public sector services (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Coefficient Alpha and the Internal Structure of Tests (1951)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The tourism product (1994)Customer satisfaction and its measurement in hospitality enterprises (1999)Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)An exploration of customer exit in retail banking (1998)FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 1990Defining and Measuring the Quality of Customer Service418 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited

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