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Defending the Mercedes A-Class: Combining and Changing Crisis-Response Strategies

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References

1971The New Rhetoric: A Treatise on Argumentation3,349 cited
1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
1997Image repair discourse and crisis communication1,401 cited
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1971The New Rhetoric539 cited
1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
1999Information and Compassion in Crisis Responses: A Test of Their Effects336 cited
2016Communication Yearbook 40291 cited
1997The Crisis Manager: Facing Risk and Responsibility257 cited
2000An Empirical Analysis of Image Restoration: Texaco's Racism Crisis

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240 cited

1994Apologies and public relations crises at Chrysler, Toshiba, and Volvo218 cited

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