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Changes in the banking sector – the case of Internet banking in the UK
2 references·16 citing·48 second hop
Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector – the case …The Internet and International Marketing (1996)The Internet and Internationa…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…Factors affecting online food delivery service in Bangladesh: an empirical study (2020)Factors affecting online food…Customer engagement in service (2017)Customer engagement in serviceThe effect of prior knowledge and decision-making style on the online purchase decision-making process: A typology of consumer shopping behaviour (2015)The effect of prior knowledge…Factors affecting consumers’ perception of electronic payment: an empirical analysis (2013)Factors affecting consumers’ …Factors Influencing the Adoption of Internet Banking in Tunisia (2011)Factors Influencing the Adopt…An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)An examination of the relatio…The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008)The role of perceived usefuln…Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Consumer resistance to intern…Transfer From Offline Trust to Key Online Perceptions: An Empirical Study (2007)Transfer From Offline Trust t…Why consumers use and do not use technology‐enabled services (2006)Why consumers use and do not …An analysis of the e‐service literature: towards a research agenda (2006)An analysis of the e‐service …Internet banking adoption strategies for a developing country: the case of Thailand (2005)Internet banking adoption str…Customers' adoption of banking channels in Hong Kong (2005)Customers' adoption of bankin…Personal values’ influence on e‐shopping attitude and behaviour (2004)Personal values’ influence on…Service quality in Internet banking: the importance of customer role (2002)Service quality in Internet b…The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The measurement of user information satisfaction (1983)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)E-S-QUAL (2004)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Understanding digital content marketing (2008)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Measuring customer perceived online service quality (2004)Does e-learning service quality influence e-learning student satisfaction and loyalty? 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References

  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 1996The Internet and International Marketing942 cited

Cited by

  • 2001The key determinants of Internet banking service quality: a content analysis613 cited
  • 2006An analysis of the e‐service literature: towards a research agenda509 cited
  • 2017Customer engagement in service498 cited
  • 2005Internet banking adoption strategies for a developing country: the case of Thailand339 cited
  • 2008The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking306 cited
  • 2008Consumer resistance to internet banking: postponers, opponents and rejectors282 cited
  • 2007Transfer From Offline Trust to Key Online Perceptions: An Empirical Study251 cited
  • 2004Personal values’ influence on e‐shopping attitude and behaviour250 cited
  • 2013Factors affecting consumers’ perception of electronic payment: an empirical analysis249 cited
  • 2015The effect of prior knowledge and decision-making style on the online purchase decision-making process: A typology of consumer shopping behaviour242 cited
  • 2005Customers' adoption of banking channels in Hong Kong224 cited
  • 2006Why consumers use and do not use technology‐enabled services

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224 cited
  • 2020Factors affecting online food delivery service in Bangladesh: an empirical study220 cited
  • 2002Service quality in Internet banking: the importance of customer role197 cited
  • 2009An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction190 cited
  • 2011Factors Influencing the Adoption of Internet Banking in Tunisia187 cited