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Changing reference service environment: A review of perspectives from managers, librarians, and users
16 references·6 citing·26 second hop
Changing reference service environment: A review of perspectives from managers, librarians, and users (1999)Changing reference service environment: A…Question-Negotiation and Information Seeking in Libraries (2015)Question-Negotiation and Info…From the other side of the reference desk: A focus group study (1998)From the other side of the re…The role of academic librarians in the era of information technology (1997)The role of academic libraria…Asking "Why" Questions in the Reference Interview: A Theoretical Justification (1997)Asking "Why" Questions in the…Service quality in academic libraries (1996)Service quality in academic l…Oranges and Peaches: Understanding Communication Accidents in the Reference Interview (1996)Oranges and Peaches: Understa…Is traditional reference service obsolete? (1995)Is traditional reference serv…Factors That Influence Reference Success: What Makes Questioners Willing to Return? (1995)Factors That Influence Refere…Differentiated service: A new reference model (1995)Differentiated service: A new…Toward a user-centered information service (1994)Toward a user-centered inform…Seeking Meaning: A Process Approach to Library and Information Services (1994)Seeking Meaning: A Process Ap…Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)Flying a light aircraft: refe…What's Good?: Describing Your Public Library's Effectiveness (1993)What's Good?: Describing Your…Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Reference Success: Does the 5…Information needs and uses (1986)Information needs and usesQuestion-Negotiation and Information Seeking in Libraries (1968)Question-Negotiation and Info…Reference Desk Service: Success or Failure? (2015)Reference Desk Service: Succe…LIBRARY RESOURCES, SERVICES AND INFORMATION SEEKING BEHAVIOUR IN CHANGING ICT ENVIRONMENT: A LITERATURE REVIEW (2013)LIBRARY RESOURCES, SERVICES A…Who Let the Librarians Out? (2011)Who Let the Librarians Out?Transaction Analysis of Interactions at the Reference Desk of a Small Academic Library (2011)Transaction Analysis of Inter…Developing a Model for Reference Research Statistics (2009)Developing a Model for Refere…Getting our priorities in order: are our service values in line with the communities we serve? (2008)Getting our priorities in ord…Psychology : briefer course /The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Information as process: The difference between corroborating evidence and “information” in humanistic research domains (1997)Informational environments: Organizational contexts of online information use (2002)The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project (2006)Everyday life information seeking: Approaching information seeking in the context of “way of life” (1995)Information behaviour: An interdisciplinary perspective (1997)An Integrated Approach to Communication Theory and Research (2014)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)Reference service to international students: A field stimulation research study (2005)The effects of personalization on user continuance in social networking sites (2014)A Longitudinal Study of Undergraduates’ Academic Library Experiences (2001)Determining How Libraries and Librarians Help. (2003)Student artists in the library: an investigation of how they use general academic libraries for their creative needs (1999)The legitimate effort in research papers (2001)Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation (2008)Ethnomethodologically informed ethnography and information system design (2000)What is enough? Satisficing information needs (2007)Exiting Prostitution: An Integrated Model (2010)Human Information Behavior (2000)Critical Information Literacy: Implications for Instructional Practice (2006)Information Behavior and Information Practice: Reviewing the “Umbrella Concepts” of Information‐Seeking Studies (2007)If I ask, will they answer? : Evaluating public library reference service to gay and lesbian youth (2005)Context in information behavior research (2007)
this work references cited by second hop

References

  • 1994Seeking Meaning: A Process Approach to Library and Information Services1,536 cited
  • 1986Information needs and uses1,149 cited
  • 2015Question-Negotiation and Information Seeking in Libraries723 cited
  • 1968Question-Negotiation and Information Seeking in Libraries721 cited
  • 1996Service quality in academic libraries107 cited
  • 1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.94 cited
  • 1994Flying a light aircraft: reference service evaluation from a user's viewpoint.86 cited
  • 1995Factors That Influence Reference Success: What Makes Questioners Willing to Return?80 cited
  • 1994Toward a user-centered information service76 cited
  • 1998From the other side of the reference desk: A focus group study72 cited
  • 1997The role of academic librarians in the era of information technology67 cited
  • 1995Is traditional reference service obsolete?48 cited
  • 1997Asking "Why" Questions in the Reference Interview: A Theoretical Justification47 cited
  • 1995Differentiated service: A new reference model32 cited
  • 1993What's Good?: Describing Your Public Library's Effectiveness31 cited

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1996
Oranges and Peaches: Understanding Communication Accidents in the Reference Interview
30 cited

Cited by

  • 2009Developing a Model for Reference Research Statistics24 cited
  • 2011Who Let the Librarians Out?14 cited
  • 2013LIBRARY RESOURCES, SERVICES AND INFORMATION SEEKING BEHAVIOUR IN CHANGING ICT ENVIRONMENT: A LITERATURE REVIEW8 cited
  • 2011Transaction Analysis of Interactions at the Reference Desk of a Small Academic Library8 cited
  • 2008Getting our priorities in order: are our service values in line with the communities we serve?5 cited
  • 2015Reference Desk Service: Success or Failure?2 cited