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Making Sense of "Quality?"-Toward a Review and Critique of Quality Initiatives in Financial Services
16 references·8 citing·31 second hop
Making Sense of "Quality?"-Toward a Review and Critique of Quality Initiatives in Financial Services (1998)Making Sense of "Quality?"-Toward a Revie…Selections from the prison notebooks (2020)Selections from the prison no…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS* (1993)STRENGTH IS IGNORANCE; SLAVER…Reengineering the Corporation (1993)Reengineering the CorporationThe machine that changed the world (1992)The machine that changed the …The Machine That Changed the World (1991)The Machine That Changed the …Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Delivering Quality Service (1990)Delivering Quality ServiceStrategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Quality, productivity, and competitive position (1982)Quality, productivity, and co…Out of the Crisis (1982)Out of the CrisisHow to Design a Service (1982)How to Design a ServiceBreaking Free from Product Marketing (1977)Breaking Free from Product Ma…Total quality control (1961)Total quality controlRestructuring the employment relationship in South Eastern Europe? (2010)Restructuring the employment …Enterprise contested: Betwixt and between the discourses of career and enterprise in a UK bank (2009)Enterprise contested: Betwixt…THE IMPACT OF SOCIAL MOVEMENTS ON ORGANIZATIONS: ENVIRONMENT AND RESPONSES (2005)THE IMPACT OF SOCIAL MOVEMENT…ORGANIZATIONAL CHANGE AS AN ORCHESTRATED SOCIAL MOVEMENT: RECRUITMENT TO A CORPORATE QUALITY INITIATIVE (2005)ORGANIZATIONAL CHANGE AS AN O…GLOBALIZATION AND TRANSNATIONAL SOCIAL MOVEMENT ORGANIZATIONS (2005)GLOBALIZATION AND TRANSNATION…From prescription to description: a critique and reorientation of service culture (2005)From prescription to descript…ELITE MOBILIZATIONS FOR ANTITAKEOVER LEGISLATION, 1982–1990 (2005)ELITE MOBILIZATIONS FOR ANTIT…Total quality management as cultural phenomena : a conceptual model and empirical illustration (2002)Total quality management as c…Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)The Capabilities of Market-Driven Organizations (1994)Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism (2001)What Stakeholder Theory is Not (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Why do firms differ, and how does it matter? (1991)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)The Performance of Incumbent Firms in the Face of Radical Technological Innovation (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Just what is critical race theory and what's it doing in a nice field like education? (1998)Migrant “Illegality” and Deportability in Everyday Life (2002)A Brief History of Neoliberalism (2020)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)On theory in operations management (1998)
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References

  • 2020Selections from the prison notebooks9,748 cited
  • 1982Out of the Crisis7,278 cited
  • 1992The machine that changed the world5,805 cited
  • 1991The Machine That Changed the World4,714 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1993Reengineering the Corporation2,520 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1961Total quality control1,547 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • 1990Delivering Quality Service1,326 cited
  • 1993STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS*1,321 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 1982How to Design a Service1,077 cited

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Cited by

  • 2005THE IMPACT OF SOCIAL MOVEMENTS ON ORGANIZATIONS: ENVIRONMENT AND RESPONSES131 cited
  • 2005GLOBALIZATION AND TRANSNATIONAL SOCIAL MOVEMENT ORGANIZATIONS77 cited
  • 2009Enterprise contested: Betwixt and between the discourses of career and enterprise in a UK bank36 cited
  • 2005ORGANIZATIONAL CHANGE AS AN ORCHESTRATED SOCIAL MOVEMENT: RECRUITMENT TO A CORPORATE QUALITY INITIATIVE33 cited
  • 2005ELITE MOBILIZATIONS FOR ANTITAKEOVER LEGISLATION, 1982–199032 cited
  • 2005From prescription to description: a critique and reorientation of service culture23 cited
  • 2002Total quality management as cultural phenomena : a conceptual model and empirical illustration20 cited
  • 2010Restructuring the employment relationship in South Eastern Europe?15 cited