Consumer stress‐handling strategies: theory and research findings

Anil Mathur · George P. Moschis · Euehun Lee

32 citations0/0 files storedJournal of Consumer Behaviour

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior and Market Dynamics

Abstract

Abstract Although stress research has received increased attention in the behavioral and social sciences, it has been virtually ignored by marketing and consumer researchers. This paper attempts to advance the concept of stress as a viable construct in consumer studies. A conceptual model is developed based on theory and research, and cross‐sectional and longitudinal data are used to test specific hypotheses, producing results consistent with the general stress model. Copyright © 2006 John Wiley & Sons, Ltd.

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1985Stress, appraisal, and coping 2013Stress: Appraisal and Coping 1988On the Evaluation of Structural Equation Models 2025Advances in Consumer Research 1981The Stress Process 1995Stress, Coping, and Social Support Processes: Where Are We? What Next?1989The Sociological Study of Stress 1989Compulsive Buying: A Phenomenological Exploration

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