Article2006

Virtually Working: Communicative and Structural Predictors of Media Use and Key Outcomes in Virtual Work Teams1 A previous version of this work was presented as a Top 3 Paper in the Organizational Communication Division at the International Communication Association Annual Conference, New Orleans, LA (May 2004).

76 citations0/0 files storedCommunication Monographs

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Team Dynamics and Performance Online and Blended Learning Media and Digital Communication

Abstract

Organizational trends toward team-based structures, globalization, and reliance on communication technology have spurred research addressing the communication processes of virtual teams. However, much of the extant research focuses on the ways virtual teams differ from conventional, face-to-face teams and fails to examine variations in virtual team characteristics that may impact team communication behaviors and experiences. The study reported here identifies two categories of virtual team characteristics (communicative and structural) and uses these to explore their relationships to team communication technology use and team outcomes. Analysis of data from 98 virtual teams reveals that structural features primarily relate to media use, whereas communication considerations are associated with team outcomes. Additional analyses indicate that various communicative predictors moderate the relationships between technology use and outcomes. These results point to theoretical and practical implications for researchers, team members, managers, and organizations related to virtual team design and communication processes.

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References

1979Review of Psychometric theory (2nd ed.).1986Organizational Information Requirements, Media Richness and Structural Design 1994Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory 1997What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite 2001The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration 1998Is Anybody out There? Antecedents of Trust in Global Virtual Teams 2000Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness 2002Past, present, and future of decision support technology

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