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Hidden quality costs and the distinction between quality cost and quality loss

7 references·12 citing·34 second hop

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References

1952Quality-Control Handbook.2,849 cited
1961Total quality control1,547 cited
1989Juran on Leadership For Quality740 cited
1984Quality without tears434 cited
1998Fundamentals of Total Quality Management254 cited
1990Principles of Quality Costs: Principles, Implementation, and Use150 cited
1987Two New Dimensions in the Cost of Quality46 cited

Cited by

2009System dynamics approach to analysing the cost factors effects on cost of quality88 cited
2011Tracking hidden quality costs in a manufacturing company: an action research80 cited
2008The dynamics of quality costs in continuous improvement65 cited
2013Hidden Costs in the Evaluation of Quality Failure Costs51 cited
2006Increasing the visibility of hidden failure costs48 cited
2014Determining the cost of poor quality and its impact on productivity and profitability42 cited
2012Activity-based costing approach in the measurement of cost of quality in SMEs: a case study37 cited
2005A thermodynamic approach to modelling the economic order quantity27 cited
2019

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A framework for Crosby’s quality principles using ISM and MICMAC approaches

23 cited

2015How companies use the information about quality-related costs19 cited

2008Estimation of Process Parameters to Determine the Optimum Diagnosis Interval for Control of Defective Items14 cited

2015Hidden Costs of Quality: Measurement & Analysis14 cited