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Ressources humaines en réception hôtelière au Vietnam : une grille de lecture socio-culturelle
16 references·0 citing·41 second hop
Ressources humaines en réception hôtelière au Vietnam : une grille de lecture socio-culturelle (2014)Ressources humaines en réception hôtelièr…Changing Competencies of Hospitality Leaders: A 25-Year review (2011)Changing Competencies of Hosp…A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level (2009)A Case Study into the Benefit…Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices (2008)Employees' motivation in the …Skills and work in the hospitality sector (2006)Skills and work in the hospit…Measuring the impact of human resource management practices on hospitality firms’ performances (2005)Measuring the impact of human…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process (2003)The Role of Perceived Organiz…The dynamic resource‐based view: capability lifecycles (2003)The dynamic resource‐based vi…The dynamics of product innovation and firm competences (2002)The dynamics of product innov…The determinants of perceived service quality and its relationship with satisfaction (2000)The determinants of perceived…Establishing Small Firms' Training Practices, Needs, Difficulties and Use of Industry Training Organisations (1996)Establishing Small Firms' Tra…The service organization: Human resources management is crucial (1993)The service organization: Hum…Theoretical Perspectives for Strategic Human Resource Management (1992)Theoretical Perspectives for …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …A resource‐based view of the firm (1984)A resource‐based view of the …The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Naturalistic inquiry (1985)Dynamic capabilities and strategic management (1997)Dynamic capabilities: A review and research agenda (2007)Ambidexterity as a dynamic capability: Resolving the innovator's dilemma (2008)Organizational Ambidexterity: Antecedents, Outcomes, and Moderators (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER. (1994)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Resource Dependence Theory: A Review (2009)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Employee and customer perceptions of service in banks: Replication and extension. (1985)Perceptions of Organizational Readiness for Change: Factors Related to Employees' Reactions to the Implementation of Team-Based Selling (2000)A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (2001)How obstacles and facilitators predict academic performance: the mediating role of study burnout and engagement (2009)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)An Evolutionary Theory of Economic Change. (1983)Understanding dynamic capabilities (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Fostering knowledge sharing through people management practices (2005)5 Turnover and Retention Research: A Glance at the Past, a Closer Review of the Present, and a Venture into the Future (2008)Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. (2013)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2003The dynamic resource‐based view: capability lifecycles4,550 cited
  • 1992Theoretical Perspectives for Strategic Human Resource Management2,749 cited
  • 2002The dynamics of product innovation and firm competences2,382 cited
  • 2003The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process1,776 cited
  • 2000The determinants of perceived service quality and its relationship with satisfaction783 cited
  • 1993The service organization: Human resources management is crucial710 cited
  • 2005Measuring the impact of human resource management practices on hospitality firms’ performances390 cited
  • 2009A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level127 cited
  • 2006Skills and work in the hospitality sector95 cited
  • 1996Establishing Small Firms' Training Practices, Needs, Difficulties and Use of Industry Training Organisations77 cited
  • 2011

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Changing Competencies of Hospitality Leaders: A 25-Year review
75 cited
  • 2008Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices50 cited
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