Articlebronze2009

A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level

127 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Human Resource Development and Performance Evaluation Employee Performance and Management Human Resource and Talent Management

Abstract

Demonstrating the effectiveness of human resources (HR) programs has been a dilemma for HR professionals for years. This study addresses that problem and takes a step in closing the gap in the lodging industry. The researchers reviewed the effects of rigorous management training programs that focused on frontline leaders and their relationship with the employees who interact with guests. Data from a 2-year period (during and after the intervention) were analyzed based on employee-related factors, primarily turnover and employee satisfaction as measured by exit surveys. The researchers measured the impact of training over time. The results suggest this approach can be used by HR professionals to argue that management training programs lead to greater employee satisfaction and a reduction of employee turnover that offsets the cost of the training.

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1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.2003The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process 2007Managing the human resources 2005Measuring the impact of human resource management practices on hospitality firms’ performances 2001The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels 2006The costs of employee turnover: when the devil is in the details.

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2017The structural relationship between TQM, employee satisfaction and hotel performance 2014A review of human resources management research 2020A review of antecedents of employee turnover in the hospitality industry on individual, team and organizational levels 2018The impact of manager training on employee turnover intentions 2017Impact of human resource management practices on employee turnover intentions 2015The Effects of Employee Voice and Delight on Job Satisfaction and Behaviors: Comparison Between Employee Generations 2015

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