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Hotels׳ responses to online reviews: Managing consumer dissatisfaction · Study

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ArticleHotels׳ responses to online reviews: Managing consumer dissatisfaction

Yi Zhang2014

Article2014

Hotels׳ responses to online reviews: Managing consumer dissatisfaction

Yi Zhang · Camilla Vásquez

190 citations·0/0 files stored·Discourse Context & Media

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Discourse Analysis in Language Studies Digital Marketing and Social Media Linguistics and Discourse Analysis

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References

2000Longman Grammar of Spoken and Written English 1992Genre Analysis: English in Academic and Research Settings 2009Register, Genre, and Style 2004Research Genres: Explorations and Applications 1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media 1992Genre analysis: English in academic and research settings 1997Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing

Cited by

2017Sharing tourism experiences in social media 2019Complaining practices on social media in tourism: A value co-creation and co-destruction perspective 2016Tourism, information technologies and sustainability: an exploratory review 2016The manager's dilemma: a conceptualization of online review manipulation strategies 2017Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan

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Year2014

Typearticle

Published2014-09-01

VenueDiscourse Context & Media

ISSN-L2211-6958

Languageen

Citations190

Files0 public / 0

ShelfDiscourse Analysis in Language Studies

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doi10.1016/j.dcm.2014.08.004

openalex_workW2018877216

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