SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Hotels׳ responses to online reviews: Managing consumer dissatisfaction
13 references·16 citing·41 second hop
Hotels׳ responses to online reviews: Managing consumer dissatisfaction (2014)Hotels׳ responses to online reviews: Mana…Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Is the medium the message? Pe…Aspects of article introductions (2011)Aspects of article introducti…Complaints online: The case of TripAdvisor (2010)Complaints online: The case o…Register, Genre, and Style (2009)Register, Genre, and StyleOrganizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes (2006)Organizational Blogs and the …Research Genres: Explorations and Applications (2004)Research Genres: Explorations…A genre analysis of English and Spanish research paper abstracts in experimental social sciences (2002)A genre analysis of English a…Using computerized corpus analysis to investigate the textlinguistic discourse moves of a genre (2001)Using computerized corpus ana…Longman Grammar of Spoken and Written English (2000)Longman Grammar of Spoken and…Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing (1997)Contrastive Rhetoric: Cross-C…Genre analysis: English in academic and research settings (1992)Genre analysis: English in ac…Genre Analysis: English in Academic and Research Settings (1992)Genre Analysis: English in Ac…Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 (1984)Requests and Apologies: A Cro…A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis (2021)A unique blend of interperson…Sketching landscapes in discourse analysis (1978–2018): A bibliometric study (2020)Sketching landscapes in disco…Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management (2020)Responding to negative hotel …Online apologies to hotel guests in English and Japanese (2020)Online apologies to hotel gue…Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions (2020)Linguistic (in)directness in …Understanding relationship quality in hospitality services (2019)Understanding relationship qu…Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective (2019)Exploring the impact of perso…Do identity-based perceptions lead to brand avoidance? A cross-national investigation (2019)Do identity-based perceptions…Complaining practices on social media in tourism: A value co-creation and co-destruction perspective (2019)Complaining practices on soci…Exploring the effectiveness of hotel management's responses to negative online comments (2018)Exploring the effectiveness o…Denunciation, blame and the moral turn in public life (2018)Denunciation, blame and the m…“This is the destiny, darling”: Relational acts in Chinese management responses to online consumer reviews (2018)“This is the destiny, darling…Sharing tourism experiences in social media (2017)Sharing tourism experiences i…Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan (2017)Negative Word of Mouse in the…Tourism, information technologies and sustainability: an exploratory review (2016)Tourism, information technolo…The manager's dilemma: a conceptualization of online review manipulation strategies (2016)The manager's dilemma: a conc…Speech Acts: An Essay in the Philosophy of Language (1969)How To Do Things With Words (1975)Cross-Cultural Pragmatic Failure (1983)Indirectness and politeness in requests: Same or different? (1987)Constructing Social Identity: A Language Socialization Perspective (1993)Politeness (2003)Reputation: Realizing Value from the Corporate Image (1996)Reputation: realizing value from the corporate image (1996)Helping Crisis Managers Protect Reputational Assets (2002)Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster (2012)How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review (2014)Relationship management in public relations: dimensions of an organization-public relationship (1998)Public Relations As Relationship Management (2000)Explicating Relationship Management as a General Theory of Public Relations (2003)Travel Blogs and the Implications for Destination Marketing (2007)A stage to engage: Social media use and corporate reputation (2014)Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Corpus Linguistics (1998)If you look at ...: Lexical Bundles in University Teaching and Textbooks (2004)Stance and engagement: a model of interaction in academic discourse (2005)Challenging stereotypes about academic writing: Complexity, elaboration, explicitness (2010)Pidgins, Creoles and Mixed Languages (2015)Statistics in Corpus Linguistics (2018)Disciplinary Discourses: Social Interactions in Academic Writing (2001)Why Research on Women Entrepreneurs Needs New Directions (2006)Qualification and certainty in L1 and L2 students' writing (1997)Learning considered within a cultural context: Confucian and Socratic approaches. (2002)Preparing Mainstream Teachers for English-Language Learners: Is Being a Good Teacher Good Enough?. (2005)FREQUENCY EFFECTS IN LANGUAGE PROCESSING (2002)From usage to grammar: The mind's response to repetition (2006)The Encyclopedia of Applied Linguistics (2012)English for Specific Purposes: Teaching to Perceived Needs and Imagined Futures in Worlds of Work, Study, and Everyday Life (2006)Lexical bundles in university spoken and written registers (2007)Hedging and boosting in abstracts of applied linguistics articles: A comparative study of English- and Chinese-medium journals (2011)Contrastive ESP rhetoric: Metatext in Finnish-English economics texts (1993)The medical research paper: Structure and functions (1997)Persuasion and context: The pragmatics of academic metadiscourse (1998)Hedges and textual communicative function in medical English written discourse (1994)Genre in Three Traditions: Implications for ESL (1996)Web of Science use in published research and review papers 1997–2017: a selective, dynamic, cross-domain, content-based analysis (2017)
this work references cited by second hop

References

  • 2000Longman Grammar of Spoken and Written English8,193 cited
  • 1992Genre Analysis: English in Academic and Research Settings4,694 cited
  • 2009Register, Genre, and Style2,033 cited
  • 2004Research Genres: Explorations and Applications1,682 cited
  • 1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)11,242 cited
  • 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media785 cited
  • 1992Genre analysis: English in academic and research settings766 cited
  • 1997Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing731 cited
  • 2011Aspects of article introductions476 cited
  • 2006Organizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes432 cited
  • 2002A genre analysis of English and Spanish research paper abstracts in experimental social sciences379 cited
  • 2010Complaints online: The case of TripAdvisor305 cited
  • 2001Using computerized corpus analysis to investigate the textlinguistic discourse moves of a genre190 cited

Cited by

  • 2017Sharing tourism experiences in social media270 cited
  • 2019

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Complaining practices on social media in tourism: A value co-creation and co-destruction perspective
244 cited
  • 2016Tourism, information technologies and sustainability: an exploratory review217 cited
  • 2016The manager's dilemma: a conceptualization of online review manipulation strategies142 cited
  • 2017Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan135 cited
  • 2019Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective107 cited
  • 2019Understanding relationship quality in hospitality services60 cited
  • 2018Denunciation, blame and the moral turn in public life53 cited
  • 2019Do identity-based perceptions lead to brand avoidance? A cross-national investigation49 cited
  • 2020Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions45 cited
  • 2018Exploring the effectiveness of hotel management's responses to negative online comments41 cited
  • 2018“This is the destiny, darling”: Relational acts in Chinese management responses to online consumer reviews41 cited
  • 2020Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management40 cited
  • 2020Sketching landscapes in discourse analysis (1978–2018): A bibliometric study38 cited
  • 2021A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis32 cited
  • 2020Online apologies to hotel guests in English and Japanese29 cited