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Credit unions and banks: turning problems into opportunities in personal banking
11 references·0 citing·43 second hop
Credit unions and banks: turning problems into opportunities in personal banking (1996)Credit unions and banks: turning problems…Conquering a culture of indecision. (2001)Conquering a culture of indec…EUROPEAN NEW ENTRY INTO UK GROCERY RETAILING (1993)EUROPEAN NEW ENTRY INTO UK GR…Customers, Strategy and Performance (1993)Customers, Strategy and Perfo…Can Banks Succeed in the Current Marketplace? (1993)Can Banks Succeed in the Curr…A Return to Managing Customer Relationships (1992)A Return to Managing Customer…Service quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Post‐saturation competition in UK grocery retailing (1991)Post‐saturation competition i…Customer Service Strategies in Financial Retailing (1991)Customer Service Strategies i…New competition in financial services (1990)New competition in financial …Credit unions in the United Kingdom (1989)Credit unions in the United K…The Definition of Market Segments for Banking Services (1982)The Definition of Market Segm…Exploring corporate strategy (1985)Quality in the Service Sector: A Review (1989)COMPETITIVE STRATEGY (1997)GENERIC STRATEGIES AND FINANCIAL PERFORMANCE PERSISTENCE IN THE BANKING SECTOR IN INDONESIA (2018)Strategies for diversification (1972)Brand franchise extension: New product benefits from existing Brand Names (1981)Positioning, image and the marketing of multiple retailers (1992)The Sourcing of Retailer Brand Food Products by a UK Retailer (1992)Retail Saturation, Retail Location, and Retail Competition: An Analysis of British Grocery Retailing (1997)Marketing management: analysis. planning. implementation and control (2000)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Standardization versus Adaptation of International Marketing Strategy: An Empirical Investigation (1993)Determinants of customer satisfaction in retail banking (1996)Consumers’ attitudes towards online and mobile banking in China (2005)Judgment Based Marketing Decision Models: Problems and Possible Solutions (1981)Strategic types, distinctive marketing competencies and organizational performance: A multiple measures‐based study (1990)The Effect of a Market Orientation on Business Performance: A Study of Small-Sized Service Retailers Using MARKOR Scale (2005)Examining the marketing planning–marketing capability interface and customer-centric performance in SMEs (2012)American Economic Review (2019)Moments of Truth (1987)SERVQUAL: review, critique, research agenda (1996)Service Quality Improvement in Thai Retail Banking and its Management Implications (2004)Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty (2006)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Joint venture success in China: How should we select a good partner? (1998)Modelling consumer choice of distribution channels: an illustration from financial services (2002)Explaining Export Performance: A Comparative Study of International New Ventures in Finnish and Indian Software Industry (2005)Relationship marketing in consumer markets (1996)Consultative selling in financial services: an observational study of the mortgage mediation process (1997)Exploring the application of IVR: lessons from retail banking (2004)Marketing Bank Services Barbara (1984)Customer orientations and usage of financial distribution channels (2001)Modele zachowań konsumentów na rynku usług finansowych (2007)Strategic Brand Concept-Image Management (1986)Mindful consumption: a customer-centric approach to sustainability (2010)“Green Marketing”: An analysis of definitions, strategy steps, and tools through a systematic review of the literature (2017)An Investigation into the Link between UK Credit Union Characterisitics, Location and their Success (2005)The Everyday Life of Global Finance (2008)A New Perspective of Benevolent Loan, QARD Al-Hassan, Using Upfront Payment ‘Mesbah Point’ (2014)
this work references cited by second hop

References

  • 2001Conquering a culture of indecision.247 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited
  • 1990New competition in financial services70 cited
  • 1991Post‐saturation competition in UK grocery retailing52 cited
  • 1989Credit unions in the United Kingdom49 cited
  • 1991Customer Service Strategies in Financial Retailing43 cited
  • 1992A Return to Managing Customer Relationships29 cited
  • 1982The Definition of Market Segments for Banking Services27 cited
  • 1993Customers, Strategy and Performance25 cited
  • 1993Can Banks Succeed in the Current Marketplace?17 cited
  • 1993EUROPEAN NEW ENTRY INTO UK GROCERY RETAILING10 cited

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