Article2003

Public sector performance measurement: delivering greater accountability

48 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Public Policy and Administration Research Accounting and Organizational Management Public Administration in Developing Nations

Abstract

Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture) in the public sector while demonstrating (as well as delivering) "proper" and efficient use of public funds.

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2001Process improvement through performance measurement: the balanced scorecard methodology

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2007Neutral Reputation and Public Sector Organizations 2011Bridging the gap between academic accounting research and professional practice 2009Accountability and value for money: a theoretical framework for the relationship in public–private partnerships 2010Performance management in service operational settings: a selective literature examination 2005More Peace for Less Money: Measurement and Accountability in the Swedish Armed Forces 2005Faith-holders as social capital of Finnish public organisations 2012Public sector performance and decentralization of decision rights 2013A balanced scorecard for performance evaluation of sustainable urban transport

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