The management reform agenda, 2001-2010: a report to the PriceWaterhouseCoopers endowment for the business of government

Abstract

This study reports the answers given by leading scholars of public administration in the United States to the following questions: Will restructuring of public services persist? Will this mean further use of market-like mechanisms? Greater organizational and spatial decentralization? Will public services continue to follow the lead of business in formulating their purposes, measuring efforts and accomplishments, and conducting operations, especially the emphasis on service quality and customer satisfaction? Will the NPM reform agenda of the last decade be a transient phenomenon? Or, will it come to be regarded as something ended in the late 1990s? The expert panel was also asked to assess the degree to which the public sector reforms promoted by Al Gore’s National Performance Review were embraced by the federal government and to forecast future trends. Finally, the panel was asked to evaluate the individual components of Gore’s NPM reform agenda.

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