Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Moderating Influence of Enjoyment on Customer Loyalty

16 references·11 citing·34 second hop

FromToDepth

this work references cited by second hop

References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
2025Advances in Consumer Research13,264 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
2004User Acceptance of Hedonic Information Systems13,849 cited
2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
2002The C-OAR-SE procedure for scale development in marketing2,483 cited
1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited
1996The value concept and relationship marketing

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,180 cited

2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited

Cited by

2017The Effect of Perceived Risk on Repurchase Intention and Word – of – Mouth in the Mobile Telecommunication Market: A Case Study from Vietnam33 cited
2012Investigation of the relationship between service values and loyalty behaviors under high commitment27 cited
2014Achieving customer loyalty through service excellence in internet industry27 cited
2017The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention25 cited
2020Loyalty layers, expectations and the role of knowledge20 cited
2015Evaluating specific service quality aspects which impact on customers’ behavioural loyalty in high-tech internet services18 cited
2012Modelling telecom customer attrition using logistic regression15 cited
2012Investigating the factors affecting university students' e-loyalty intention towards the Blackboard system8 cited
2024Effects of Travel Agencies' Environment, Social, and Governance Marketing Activities on Consumer Behavioral Intentions7 cited
2018Variable Selection of Customers for Churn Analysis in Telecommunication Industry6 cited
2012Building Trust in Smartphone Environment -Focused on the Undergraduate Students in Busan-4 cited