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Does ISO 9000 certification affect consumer perceptions of the service provider?
16 references·5 citing·40 second hop
Does ISO 9000 certification affect consumer perceptions of the service provider? (2009)Does ISO 9000 certification affect consum…The Motivation to Work (2017)The Motivation to WorkThe Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Principles and practice of structural equation modeling, 2nd ed. (2005)Principles and practice of st…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis (2001)A Scaled Difference Chi-Squar…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…The earth is round (p < .05). (1994)The earth is round (p < .05).Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Testing for the equivalence of factor covariance and mean structures: The issue of partial measurement invariance. (1989)Testing for the equivalence o…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …The impact of certification on the elements of TQM exploring the influence of company size and industry (2021)The impact of certification o…The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis (2018)The intellectual structure of…Sistemas de gestión de la calidad: un estudio en empresas del sur de España y norte de Marruecos (2015)Sistemas de gestión de la cal…Does ECO certification deliver benefits? An empirical investigation of visitors’ perceptions of the importance of ECO certification's attributes and of operators’ performance (2013)Does ECO certification delive…An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service (2010)An Application of Fuzzy Logic…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A Service‐Orientated Approach to Marketing of Services (1978)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2005Principles and practice of structural equation modeling, 2nd ed.6,095 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2017The Motivation to Work5,564 cited
  • 2001A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis4,999 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 1994The earth is round (p < .05).3,999 cited
  • 1989Testing for the equivalence of factor covariance and mean structures: The issue of partial measurement invariance.3,903 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs

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3,094 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • Cited by

    • 2013Does ECO certification deliver benefits? An empirical investigation of visitors’ perceptions of the importance of ECO certification's attributes and of operators’ performance105 cited
    • 2015Sistemas de gestión de la calidad: un estudio en empresas del sur de España y norte de Marruecos36 cited
    • 2018The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis35 cited
    • 2010An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service27 cited
    • 2021The impact of certification on the elements of TQM exploring the influence of company size and industry27 cited