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Changing the way we look at libraries?

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References

1995Measuring customer‐based brand equity1,388 cited
1997Advances in mixed-method evaluation : the challenges and benefits of integrating diverse paradigms747 cited
1984Product quality: An important strategic weapon239 cited
1998New measures for the new library : a social audit of public libraries77 cited
2003Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries.43 cited
2002Assessing the Social Impact of Public Libraries: What the Literature Is Saying36 cited

Cited by

2010The nature and scope of festival studies346 cited
2013Collaboration: The Strategic Core of 21 Century Library Strategies8 cited
2016System Branding in Three Public Libraries: Live Oak Public Libraries, Charlotte Mecklenberg Library, and Richland Library4 cited

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