Article2008

The impact of experiential consumption cognitions and emotions on behavioral intentions

José Enrique Bigné Alcañiz · Anna S. Mattila · Luisa Andreu

407 citations0/0 files storedJournal of Services Marketing

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies

Abstract

Purpose – The purpose of this paper is to examine cognitive and affective antecedents and consequences of satisfaction in the context of hedonic services.

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.2000Structural equation modeling with AMOS: basic concepts, applications, and programming 1980A circumplex model of affect.1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1991Emotion And Adaptation 1996The Behavioral Consequences of Service Quality 1974An approach to environmental psychology 1962Cognitive, social, and physiological determinants of emotional state.

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