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Donald J. Patterson · Christopher Baker · Xianghua Ding · Samuel J. Kaufman · Kah Liu · Andrew Zaldivar

20 citations0/0 files storedACM International Joint Conference on Pervasive and Ubiquitous Computing (UbiComp)

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Personal Information Management and User Behavior Usability and User Interface Design Digital Communication and Language

Abstract

In this paper we report on the results of a large scale user survey investigating the status setting and interruption management behavior of mobile instant messaging (IM) users with existing systems. The motivation for this study was to inform the design of interface tools that support users by setting contextually appropriate awareness messages. Our results demonstrate that many desktop IM practices have been appropriated by mobile laptop users, but in the face of increasingly situated computer usage and an "always online" culture, several frictions are emerging between desktop and mobile practices. We find that common assumptions about IM users and the established awareness cues are failing and users are frequently embarrassed and interrupted with negative and sometimes threatening consequences.

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References

1999Communities of practice learning, meaning, and identity 1998Communities of Practice 1992Portholes 1993Media spaces 2005Location disclosure to social relations 2002Instant messaging in teen life 2002"I'd be overwhelmed, but it's just one more thing to do"2002What is chat doing in the workplace?

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2010Student socialization in the age of facebook 2021IM Receptivity and Presentation-type Preferences among Users of a Mobile App with Automated Receptivity-status Adjustment 2022Because I’m Restricted, 2 – 4 PM Unable to See Messages: Exploring Users’ Perceptions and Likely Practices around Exposing Attention Management Use on IM Online Status 2024Does the use of mobile instant messaging in the workplace increase employees’ workload?

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