Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Quality: where have we come from and what can we expect?

16 references·11 citing·36 second hop

FromToDepth

this work references cited by second hop

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991The fifth discipline, the art and practice of the learning organization20,050 cited
1992The balanced scorecard : measures that drive performance12,082 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1982Out of the Crisis7,278 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1988Juran on planning for quality1,198 cited
2000The proactive employee: Managing workplace initiative402 cited
2001The Long-Run Stock Price Performance of Firms with Effective TQM Programs371 cited
2014Kaizen:the key to japan's competitive success365 cited
1974Organization and Management: A Systems Approach239 cited
2010Key Performance Indicators (KPI) : Developing, Implementing, and Using Winning KPIs235 cited
2009How Gen Y and Boomers will reshape your agenda.234 cited
2006Quality and risk management: what are the key issues?136 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1992Total Quality Control (3rd ed.)112 cited

Cited by

2013Managing challenges in sustaining business excellence50 cited
2018CSFs for Six Sigma in service and manufacturing companies: an insight on literature41 cited
2015The paradigm shift to Business Excellence 2.041 cited
2019Four decades of research on quality: summarising, Trendspotting and looking ahead36 cited
2020Customer-perceived quality, innovation and tradition: some empirical evidence31 cited
2022Clustering abstracts from the literature on Quality Management (1980–2020)27 cited
2020Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory21 cited
2018The quality movement from six perspectives17 cited
2016Initiating quality management in a small company17 cited
2016After 20 years, what has remained of TQM?10 cited
2020Online wine purchasing: a comparison between South Africa and Italy8 cited