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Online trust: a stakeholder perspective, concepts, implications, and future directions · Study

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ArticleOnline trust: a stakeholder perspective, concepts, implications, and future directions

Venkatesh Shankar2002

Article2002

Online trust: a stakeholder perspective, concepts, implications, and future directions

Venkatesh Shankar · Glen L. Urban · Fareena Sultan

671 citations·0/0 files stored·The Journal of Strategic Information Systems

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Privacy, Security, and Data Protection

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 671 citations exist upstream.

References

1979Prospect Theory: An Analysis of Decision under Risk 1988Prospect theory: An analysis of decision under risk 1994The Commitment-Trust Theory of Relationship Marketing 1995An Integrative Model Of Organizational Trust 1998Not So Different After All: A Cross-Discipline View Of Trust 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications 1987Developing Buyer-Seller Relationships 1997An Examination of the Nature of Trust in Buyer-Seller Relationships

Cited by

2016Digital marketing: A framework, review and research agenda 2010How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust 2009From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention 2003Factors affecting engineers’ acceptance of asynchronous e-learning systems in high-tech companies 2005Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets 2005Consumer trust in e-commerce in the United States, Singapore and China 2017A Meta-analysis of Online Trust Relationships in E-commerce 2009The importance of perceived trust, security and privacy in online trading systems

Details

Year2002

Typearticle

Published2002-12-01

VenueThe Journal of Strategic Information Systems

ISSN-L0963-8687

Languageen

Citations671

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/s0963-8687(02)00022-7

openalex_workW2020193641

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