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Cited by

• 2009The impact of internal and external market orientations on firm performance190 cited
• 2010Internal market orientation and market‐oriented behaviours155 cited
• 2000Internal relationship marketing: a strategy for knowledge renewal143 cited
• 2015The impact of internal brand management on employee job satisfaction, brand commitment and intention to stay122 cited
• 2009Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance111 cited
• 1997Internal networks for internal marketing110 cited
• 2005Internal service quality91 cited
• 2008Customer value creation in professional service relationships: the case of credence goods87 cited
• 2003Stakeholder theory and internal marketing communications: a framework for analysing the influence of new media83 cited
• 2000Pluralism in contemporary marketing practices83 cited
• 2000Internal marketing and supply chain management81 cited
• 2003Internal service barometers80 cited
• 2013Internal marketing and service quality in restaurants79 cited
• 1996An examination of the cross‐cultural differences in service quality: the example of Mexico and the USA77 cited