Confirming and disconfirming American myth: Stories within the suggestion box

Susan K. Opt

6 citations0/0 files storedCommunication Quarterly

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Communication Studies and Media Rhetoric and Communication Studies Management and Organizational Studies

Abstract

Suggestion boxes, a form of upward organizational communication, have received little attention in academic and business literature. Thus, this study offers a preliminary examination of suggestion box communication. It briefly discusses how stories told about the suggestion box relate its effectiveness to American myth enactment. Then it offers a case study that, via rhetorical analysis, shows how American myth underlies suggestion box suggestor‐respondent dialogue. Examining suggestion box mythology may provide clues as to the perceived effectiveness of this organizational communication medium.

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1991Framing U.S. Coverage of International News: Contrasts in Narratives of the KAL and Iran Air Incidents 1997Organizational Communication: Balancing Creativity and Constraint 1996Facing Up to the American Dream Race, Class, and the Soul of the Nation 1976The management of organization design 1996Facing Up to the American Dream 1982American Myth, American Reality 1987Perspectives on organizational communication 1995Tell me a story: Eliciting organizational values from narratives

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