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Analysing the Intellectual Structure of E-Service Research
16 references·0 citing·43 second hop
Analysing the Intellectual Structure of E-Service Research (2012)Analysing the Intellectual Structure of E…Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding Changes in Beli…E-S-QUAL (2004)E-S-QUALBuilding Effective Online Marketplaces with Institution-Based Trust (2004)Building Effective Online Mar…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…The Evolution of E‐Government among Municipalities: Rhetoric or Reality? (2002)The Evolution of E‐Government…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Investigating healthcare professionals’ decisions to accept telemedicine technology: an empirical test of competing theories (2002)Investigating healthcare prof…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…Business Strategic Orientation, Information Systems Strategic Orientation, and Strategic Alignment (1997)Business Strategic Orientatio…Task-Technology Fit and Individual Performance (1995)Task-Technology Fit and Indiv…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Author cocitation: A literature measure of intellectual structure (1981)Author cocitation: A literatu…Citation Indexing-Its Theory and Application in Science, Technology, and Humanities (1980)Citation Indexing-Its Theory …Statistical bibliography or bibliometrics (1969)Statistical bibliography or b…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Trust and TAM in Online Shopping: An Integrated Model1 (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Validation Guidelines for IS Positivist Research (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)A Theory of Cognitive Dissonance (1957)The Nature of Theory in Information Systems1 (2006)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence (1983)Developing fully functional E-government: A four stage model (2001)The Effects of E‐Government on Trust and Confidence in Government (2006)The Mechanisms of Policy Diffusion (2008)Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies (2010)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Understanding Customer Experience Throughout the Customer Journey (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Toward a definition of “bibliometrics” (1987)Software tools for conducting bibliometric analysis in science: An up-to-date review (2020)Guidelines for advancing theory and practice through bibliometric research (2022)
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References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1995Task-Technology Fit and Individual Performance5,991 cited
  • 2004E-S-QUAL3,962 cited
  • 1969Statistical bibliography or bibliometrics3,301 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2004Building Effective Online Marketplaces with Institution-Based Trust2,511 cited
  • 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?1,962 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 2004Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test11,764 cited
  • 1980Citation Indexing-Its Theory and Application in Science, Technology, and Humanities1,640 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 1981Author cocitation: A literature measure of intellectual structure1,221 cited
  • 1997

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Business Strategic Orientation, Information Systems Strategic Orientation, and Strategic Alignment
1,159 cited
  • 2002Investigating healthcare professionals’ decisions to accept telemedicine technology: an empirical test of competing theories1,092 cited
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