A Walk-Through Audit to Improve Restaurant Performance

James A. Fitzsimmons · Gavin B. Maurer

68 citations0/0 files storedCornell Hotel and Restaurant Administration Quarterly

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Abstract

Today, people are dining out more often than at any time in the past. Restaurants that hope to benefit from this trend must realize that the restaurant's environment, services, and service delivery should conform to customers' expectations

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1984Designing services that deliver

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