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A Walk-Through Audit to Improve Restaurant Performance
1 references·16 citing·49 second hop
A Walk-Through Audit to Improve Restaurant Performance (1991)A Walk-Through Audit to Improve Restauran…Designing services that deliver (1984)Designing services that deliv…Listen to their heart: Why does active listening enhance customer satisfaction after a service failure? (2021)Listen to their heart: Why do…To Technovate or Not to Technovate? Examining the Inter-Relationship of Consumer Technology, Museum Service Quality, Museum Value, and Repurchase Intent (2015)To Technovate or Not to Techn…When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity (2014)When Does the Devil Make Work…Assessing the Relationship Between Waiting Services and Customer Satisfaction in Family Restaurants (2012)Assessing the Relationship Be…How Do We Keep Them Coming?: Examining Museum Experiences Using a Services Marketing Paradigm (2011)How Do We Keep Them Coming?: …Evaluating a model for analyzing methods used for measuring customer experience (2010)Evaluating a model for analyz…Accurately Assessing Expectations Most Important to Restaurant Patrons: The Creation of the DinEX Scale (2010)Accurately Assessing Expectat…Building Customer Loyalty: A customer experience based approach in a tourism context (2009)Building Customer Loyalty: A …Understanding the Role of Involvement in Customer Repurchase of the Performing Arts (2008)Understanding the Role of Inv…Customer Journey a method to investigate user experience. 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this work references cited by second hop

References

  • 1984Designing services that deliver1,272 cited

Cited by

  • 2003Measurement of tourist satisfaction with restaurant services: A segment-based approach460 cited
  • 2014When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity293 cited
  • 2000Predictors of Male and Female Servers' Average Tip Earnings1102 cited
  • 1999Service transaction analysis: assessing and improving the customer’s experience67 cited
  • 2011How Do We Keep Them Coming?: Examining Museum Experiences Using a Services Marketing Paradigm65 cited
  • 2010Accurately Assessing Expectations Most Important to Restaurant Patrons: The Creation of the DinEX Scale64 cited
  • 2003The effects of perceptual processes on the measurement of service quality64 cited
  • 2008Customer Journey a method to investigate user experience.48 cited
  • 1996The waiting experience: towards service quality in the leisure industry46 cited
  • 2015To Technovate or Not to Technovate? Examining the Inter-Relationship of Consumer Technology, Museum Service Quality, Museum Value, and Repurchase Intent30 cited
  • 2010Evaluating a model for analyzing methods used for measuring customer experience28 cited
  • 2009Building Customer Loyalty: A customer experience based approach in a tourism context27 cited
  • 2021Listen to their heart: Why does active listening enhance customer satisfaction after a service failure?

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23 cited
  • 2008Understanding the Role of Involvement in Customer Repurchase of the Performing Arts20 cited
  • 2000Using simulations in the optimisation of fast food service delivery18 cited
  • 2012Assessing the Relationship Between Waiting Services and Customer Satisfaction in Family Restaurants18 cited