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Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations · Study

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ArticleRestaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations

EunHa Jeong2010

Article2010

Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations

EunHa Jeong · SooCheong Shawn Jang

656 citations·0/0 files stored·International Journal of Hospitality Management

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Digital Marketing and Social Media Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1974An approach to environmental psychology 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions 2007Electronic word-of-mouth in hospitality and tourism management

Cited by

2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions 2021Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis 2019The impact of social media celebrities' posts and contextual interactions on impulse buying in social commerce 2013The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination 2017

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Details

Year2010

Typearticle

Published2010-09-23

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations656

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/j.ijhm.2010.08.005

openalex_workW2074778301

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eWOM, revisit intention, destination trust and gender

2012Spreading Social Media Messages on Facebook

2013Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions

2016Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions