Regional effects on customer satisfaction with restaurants

Ziqiong Zhang · Zili Zhang · Rob Law

36 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Culinary Culture and Tourism

Abstract

Purpose - The purpose of this paper is to examine how regional factors affect customer satisfaction in the food service sector. This is achieved through investigating the moderating effects on the most important attributes of restaurants.

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References

1999Whence Consumer Loyalty?1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1994Service Quality: Insights and Managerial Implications from the Frontier 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions 2002Managing the Total Customer Experience 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk

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