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Regional effects on customer satisfaction with restaurants
16 references·4 citing·42 second hop
Regional effects on customer satisfaction with restaurants (2013)Regional effects on customer satisfaction…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Vacationers and eWOM: Who Posts, and Why, Where, and What? (2010)Vacationers and eWOM: Who Pos…Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Influence of the Quality of F…Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Perceptions of Chinese restau…Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Customer satisfaction in the …Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Customer Satisfaction and Sto…The Relative Importance of Food, Atmosphere, and Fairness of Wait (2004)The Relative Importance of Fo…Managing the Total Customer Experience (2002)Managing the Total Customer E…Personal Income and Subjective Well-being: A Review (2000)Personal Income and Subjectiv…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The Importance of Servicescapes in Leisure Service Settings (1994)The Importance of Servicescap…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Health and Social Factors Related to Life Satisfaction (1972)Health and Social Factors Rel…Examining customer satisfaction and purchase intention toward a new product before its launch: Cookies enriched with spirulina (2023)Examining customer satisfacti…Re-Desain Interior Restoran Grand Javanilla Berkonsep Casual Tropical dengan Sentuhan Ikon Tuban (2021)Re-Desain Interior Restoran G…BRAND IMAGE, CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY JARINGAN SUPERMARKET SUPERINDO DI SURABAYA (2019)BRAND IMAGE, CUSTOMER SATISFA…Integrating Satisfaction and Cultural Background in the Customer Journey: A Method Development and Test (2016)Integrating Satisfaction and …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)New or repeat customers: How does physical environment influence their restaurant experience? (2011)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Understanding Attitudes and Predicting Social Behavior (1980)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Using daily stock returns (1985)The Cross-Section of Expected Stock Returns (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Satisfaction, Cash Flow, and Shareholder Value (2005)Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Social Media and Firm Equity Value (2012)Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry (2010)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Customer experience management: toward implementing an evolving marketing concept (2015)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
this work references cited by second hop

References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk735 cited
  • 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price727 cited
  • 2008Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?640 cited
  • 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited
  • 1994The Importance of Servicescapes in Leisure Service Settings628 cited
  • 1972Health and Social Factors Related to Life Satisfaction572 cited

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  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
  • 2010Vacationers and eWOM: Who Posts, and Why, Where, and What?521 cited
  • 2000Personal Income and Subjective Well-being: A Review500 cited
  • Cited by

    • 2016Integrating Satisfaction and Cultural Background in the Customer Journey: A Method Development and Test29 cited
    • 2019BRAND IMAGE, CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY JARINGAN SUPERMARKET SUPERINDO DI SURABAYA28 cited
    • 2023Examining customer satisfaction and purchase intention toward a new product before its launch: Cookies enriched with spirulina13 cited
    • 2021Re-Desain Interior Restoran Grand Javanilla Berkonsep Casual Tropical dengan Sentuhan Ikon Tuban1 cited