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Negative online word-of-mouth: Behavioral indicator or emotional release? · Study

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ArticleNegative online word-of-mouth: Behavioral indicator or emotional release?

Tibert Verhagen2013

Article2013

Negative online word-of-mouth: Behavioral indicator or emotional release?

Tibert Verhagen · A. Nauta · Frans Feldberg

204 citations·0/0 files stored·Computers in Human Behavior

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Digital Marketing and Social Media Customer Service Quality and Loyalty Sentiment Analysis and Opinion Mining

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1957A Theory of Cognitive Dissonance 2017A Theory of Cognitive Dissonance 1991Scale Development : Theory and Applications 1991Emotion And Adaptation

Cited by

2015Understanding why consumers engage in electronic word-of-mouth communication: Perspectives from theory of planned behavior and justice theory 2021The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions 2015The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth 2015Leaving the Home Turf: How Brands Can Use Webcare on Consumer-generated Platforms to Increase Positive Consumer Engagement

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Details

Year2013

Typearticle

Published2013-03-05

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations204

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/j.chb.2013.01.043

openalex_workW2021469327

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2015

Benefitting from virtual customer environments: An empirical study of customer engagement

2020Hubristic pride & prejudice: The effects of hubristic pride on negative word-of-mouth

2019Webcare’s effect on constructive and vindictive complainants

2022Do as You Say, or I Will: Retail signal congruency in buy‐online‐pickup‐in‐store and negative word‐of‐mouth