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The Conceptual Domain of Service Quality for Inpatient Nursing Services · Study

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ArticleThe Conceptual Domain of Service Quality for Inpatient Nursing Services

Melissa M. Koerner2000

Article2000

The Conceptual Domain of Service Quality for Inpatient Nursing Services

Melissa M. Koerner

42 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Patient Satisfaction in Healthcare Healthcare Quality and Satisfaction

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1951Coefficient Alpha and the Internal Structure of Tests 1988Structural equation modeling in practice: A review and recommended two-step approach.1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1996The Behavioral Consequences of Service Quality

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2008Research themes, concepts and relationshipsarticle · 22 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 19 shared references 2003Quality management in banking services: An approach to employee and customer perceptionsarticle · 19 shared references 1995Measuring service quality: Is SERVQUAL now redundant?article · 18 shared references 2007Outcomes of service encounter quality in a business-to-business contextarticle · 18 shared references 2001Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part Onearticle · 18 shared references

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Year2000

Typearticle

Published2000-06-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations42

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(98)00092-7

openalex_workW2021770537

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