Knowledge and Knowledge Management in the Social Media Age

Jeff Hemsley · Robert M. Mason

124 citations0/0 files storedJournal of Organizational Computing and Electronic Commerce

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Knowledge Management and Sharing Knowledge Management and Technology E-Learning and Knowledge Management

Abstract

Social media comprise the set of tools identified as blogs, wikis, and other social networking platforms that “enable people to connect, communicate, and collaborate.” These tools create a dynamic, complex information infrastructure that enables easier, faster, and more widespread sharing of information. These affordances make possible phenomena such as viral processes, and they can change how we are able to work and organize. This article explores the impact of this emerging knowledge ecosystem (KE) on some prominent characteristics of knowledge and knowledge management (KM) models through an exploratory critical review of popular epistemological perspectives and conceptual foundations underlying KM models. We find that this emerging KE requires a revisiting of both the social aspects of knowledge creation and some popular notions of enterprise knowledge management.

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