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Measuring business student satisfaction: a review and summary of the major predictors

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References

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1997Searching for excellence in business education: an exploratory study of customer impressions of service quality

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267 cited

2006Examining Herzberg’s Theory: Improving Job Satisfaction among Non-academic Employees at a University251 cited

1998Student as Customer: Factors Affecting Satisfaction and Assessments of Institutional Quality240 cited

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2017Should Gender Differences be Considered When Assessing Student Satisfaction in the Online Learning Environment for Millennials?86 cited
2015Predictors of Student Satisfaction with University Psychology Courses: A Review84 cited
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2018Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?77 cited
2020Student satisfaction with courses and instructors in a flipped classroom: A meta‐analysis71 cited
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