Article2002

A tale of two knowledge‐sharing systems

58 citations0/0 files storedJournal of Knowledge Management

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Knowledge Management and Sharing Information Systems and Technology Applications Information Systems Theories and Implementation

Abstract

Two knowledge‐sharing systems were deployed on the same platform within the same organization. One was more successful than the other. Interviews with users showed several factors related to work flow, collaboration practices, and the nature of the documents being shared that affected success. This paper describes the systems and then explores why they were used so differently.

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1998Working knowledge: how organizations manage what they know 1997Facilitating knowledge management and knowledge sharing: new opportunities for information professionals

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