Greening corporate identity: CSR online corporate identity reporting

Deborah Rolland · Jana O’Keefe Bazzoni

92 citations0/0 files storedCorporate Communications An International Journal

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Corporate Social Responsibility Reporting Public Relations and Crisis Communication Corporate Identity and Reputation

Abstract

Purpose The purpose of this paper is to explore the motivations for and the impact of corporate social responsibility (CSR) online reporting on organisational identity development and stakeholder relationship management through corporate web communication and information strategies. Design/methodology/approach A content analysis method is utilised to critique evidence of the use and impact of online CSR reporting in three selected corporate web sites from the automotive industry. In particular, sustainability and environmental social responsibility reporting, evidence of stakeholder engagement and acknowledgement of societal concerns for corporate identity and reputation management are critiqued from a framework of persuasion and credibility alongside organisational role responsibility. Findings The findings concurred with current research in corporate communication that documents the significant rise in the use of corporate web sites for the reporting of CSR activities and in corporate attempts to acknowledge and respond to changing local/national and global societal expectations concerning business practices. The automotive industry web sites showed recognition of this increase in societal expectations, projection of a desired corporate identity and the subsequent monitoring of a consistent and accessible communication strategy directed at all stakeholders. Research limitations/implications While the findings reflect the literature, the evaluation of three selected global web sites within one industry sector only allows for conclusions reflecting generalisations. Future research will necessarily incorporate consideration of both traditional and contemporary national cultures, into such evaluations. Originality/value Exploring the traditional and non‐traditional motivations for CSR and their impact on CSR reporting for a globalised world.

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References

1995A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance 1994Business Ethics : Ethical Decision Making and Cases 1980Business and society : corporate strategy, public policy, ethics 2000International Communication: Continuity and Change 2002Business and Society 1973Persuasion: Reception and Responsibility 2018Strategic Corporate Social Responsibility

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2016CSR communications strategies through social media and influence on e-reputation 2015Is Sustainability Reporting Becoming Institutionalised? The Role of an Issues-Based Field 2015Congruence in Corporate Social Responsibility: Connecting the Identity and Behavior of Employers and Employees 2016Effects on the (CSR) Reputation: CSR Reporting Discussed in the Light of Signalling and Stakeholder Perception Theories 2013Evidence for the prevalence of the sustainability concept in European corporate responsibility reporting 2018Understanding Communication of Sustainability Reporting: Application of Symbolic Convergence Theory (SCT)

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